Warranty periods are as follows:
- All remotes and receivers have 3 months warranty
- Garage door and gate motors have 12 months warranty
- All other products have 6 months warranty
If you have a problem with the product, please Contact Us and include the original purchase information (i.e. your name, address, email and purchase receipt number)
Warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person(s) not authorised by us to provide service (with the exception of standard periodic maintenance). Consumables and accessories such as chains, carry bags, batteries, hoses, grinding discs, belts, cables, wheels, blades, tubs, pads, nets etc. are also not covered once used or for damage caused by general wear and tear.
Until the nature of any fault is determined, the resolution we can offer may vary. To assist with a quick resolution, photos of the damaged part/unit will be required for verification. We will repair or replace, at our discretion, any unit determined to be within the warranty period. Where necessary, the item may need to be returned to repair the fault/issue.
For all returned warranty claims, the outcome of the inspection should take no longer than 10 business days from the date the item is received by our service department (times may vary).
Warranty claims will not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by us to return your item for inspection, reimbursement to us may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Payment is to be made to us within 7 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% per week of the original product cost until the credit expires. Where money is owed to us for repairs and/or postage, we will be entitled to hold onto the item until payment is made.
Change of Mind/Incorrect Ordering
Return or exchanges must be made within 14 days of the date of the delivery. After 14 days, any request for returns or exchanges will not be accepted. The purchaser may only return product for a change of mind or for incorrect ordering. Products must be returned in an unused, clean, sellable condition with original packaging, subject to our discretion. If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.
The cost of returning products to MK Power Transmission will be borne by the customer. All returns and exchanges are subjected to a restocking fee of 20% of the product/products.
We reserve the right as final authority on whether the products should be refunded or replaced and make no other warranty and no implied warranties, including any warranty of merchantability or fitness for a particular purpose. Our maximum liability hereunder is limited to the purchase price of the products. In no event shall we be liable for any consequential, indirect, incidental or special damages of any nature arising from the sale of the product.
If you accept these terms and wish to return an item, please send us a message stating your name, order number, the item(s) you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, written authorisation for the return will be given. All other relevant information will also be given to you at this time. We will not accept the return of any item(s) without our prior authorisation.
All returns/warranty claims must first be authorised in writing by our Customer Service Team and given a Return Authorisation Number (RAN). We will not accept the return of any item/s without a Return Authorisation Number (RAN).
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the resolution to be offered, which may include repairs, replacement items or store credit at our discretion.